We use many products and may be able to repurchase products back from you (but are not obligated to). This may be the case where products do not qualify for returns. Simply send us an email at [email protected] to inquire and we will get back to you at our earliest possible convenience. Under no circumstance, Do not send products back until we have approved such matters as packages may be refused; or need to arrange for return shipping back to you. Keep in mind that at times we are also in in Our other offices, including Panama, so under no circumstance send products back until you receive an email from us about such matters. Any product returns otherwise will be refused.
30 Calendar Days after ordering, to return most products. Custom made, as is, clearance, or products that indicate no returns may not be returned unless for manufacturing or product defects. Items that have changed (including any resizing, engraving, tampering, etc.,) after you receive them; may not be returned and are sold as custom made products.
For any items that qualify; items must be in the same condition as they were when they were shipped to you, and all products and merchandise received (Product Boxes, gifts sent, and the like) must be returned in the same condition. If you have altered or damaged the products in any way after they have left our location, the return will be refused. If we refuse a return after you have sent them back to us, you will need to pay for return shipping to get your items back to you.
If the Return is not due to an error on our part, such as sending you the wrong item, we may deduct shipping or other processing fees that we are not able to recoup before processing your return. We may refuse returns if we don't receive the products back within 30 calendar days after you have ordered them. If we refuse a return after you have sent them back to us, you will need to pay for return shipping to get your items back to you.
Hazardous materials may never be returned and sold as is. See the items description for items that relate to such matters.
For all returns that qualify, simply send an email to us at [email protected] and we will provide with you with an RMA (Return Merchandise Authorization Number) that must be put on the package when mailing. As we are also at times out of the country (USA) in other offices, Do not under any circumstance send products back to us before you get the RMA as the address you will need to send them back to; may not be the same one that they came from. Even so, they will be refused if that is the case.
To avoid theft or rifling in mail, we strongly suggest that you ensure the products and use a tracking mail service, as we are not responsible for loss, damage, or undelivered packages. Once we take possession of the packages, and inspect them, then only can we say that we have properly received the packages back.
We don't accept cancellations as products may ship out quickly.
If we are not able to recoup a fee charged, such as conversion fees for currency or otherwise, we may deduct it from a return. If the Return is not due to our error, we may deduct any insurance or shipping that we have paid or other fees that were paid by us.
Wrong Item Received
If you received the wrong item, we will send you the correct one, once we receive the wrong item back. Simply send us an email at [email protected] and we will arrange for you to ship the wrong one back to us, at no cost to you. Keep in mind the items you are returning must be in the same condition and all items (Product Boxes, Gifts sent, etc.) that came with the wrong products must be returned as well. We may refuse any return if the product is damaged or otherwise. If we refuse any return, you will need to arrange for shipping back to you in such case.
We would rather not relate such fees but we must account for time and other matters that relate to products that we sell. That in mind, for any returns that you have not arranged for shipping back to you (according to our policies or after being notified), after 60 days following notification to you of such matters, we will charge a Time Convenience Fee for each product at the rate of $25.00 per month and continuing. Once this fee takes affect, this fee must be paid prior to arranging for pick-up, or shipping any products or otherwise back to you. And, once this fee equals or exceeds the products cost, we will keep the products to recoup the fees. We charge these fees for good reason; we must 1) keep the products safe until they can be shipped or picked up (storage; security; etc.); and 2) account for the time in dealing with such matters (emailing, telephone calls, corresponding, etc.). Again, we do not want to charge these fees but much like your time; ours must be taken into account as well We appreciate your understanding.
We want to once again reiterate, we use many products and may be able to repurchase products back from you (but are not obligated to). This may be the case where products do not qualify for returns. Simply send us an email at [email protected] to inquire and we will get back to you at our earliest possible convenience. Under no circumstance, Do not send products back until we have approved such matters as packages may be refused; or you may need to arrange for return shipping back to you.
Thank you for S[h]opping by Not Just Stones
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