Quality and Elegance you can count on!
We use many products and may be able to repurchase products back from you (but are not obligated to). This may be the case where products do not qualify for returns. Simply send us an email at [email protected] to inquire. Under no circumstance, Do not send any products back until we have approved such matters as packages may be refused. Keep in mind that we are also in other offices, including Panama where we do much work. With this in mind; do not send products back until you receive an email from us about such matters.
With noted exceptions below, you will have 45 Calendar Days after we ship your items. We suggest you contact us as soon as possible if you are returning products. We must have returns back within 45 days after they have been shipped to you. We may refuse returns otherwise.
Custom made, as is, clearance, or products that indicate no returns may not be returned unless for manufacturing or product defects. Items that have been changed by the customer (including any resizing, engraving, tampering, etc.,) may not be returned. You may ask us to buy them back.
Some products come with Security Tags. In such case, removing, altering or tampering with these tags, will void any returns. This may be the case with a package that has a security tag attached. Removing, tampering with, or altering these tags will void any returns. In cases of packages the package will be see through and allow for a visual inspection without the necessity of removing the tags. Once the package is opened, it will void returns. As with most products, you may however ask us to buy them back from you.
For any qualified returns; returning items must be in the same condition as they were when they were shipped to you, and all products and merchandise received (Product Boxes, gifts sent, and the like (not the mailing box)) must be returned in the same condition. If you have altered or damaged the products in any way after they have left our location, the return will be refused. If we refuse a return after you have sent them back to us, we may bill you for postage to return items back to you.
If the Return is not due to an error on our part, such as sending you the wrong item (see below), we may deduct shipping or other actual processing fees that we are not able to recoup before processing returns.
Hazardous materials. Not available for returns. See the items description for items that relate to such matters.
How to return a Qualified Product
For all returns that qualify, simply send an email to us at [email protected] and we will provide you with a RMA (Return Merchandise Authorization Number) that must be put on the package when mailing. Do not send products back to us before you get the RMA, as packages will be refused.
To avoid theft or rifling in the mail, we suggest that you ensure your packages and use a tracking mail service. We are not responsible for loss, damage, or undelivered packages. We strongly suggest you use packing material and take necessary steps to avoid damages in transit. Once we take possession of the packages, and inspect them, only then can we say that we have properly received your return.
Unless the return is the result of an error on our part, the customer is responsible for return postage and/or insurance.
We don't accept cancellations as products ship out quickly.
If we are not able to recoup a fee charged, such as conversion fees for currency or otherwise, we may deduct it from a return. If the Return is not due to our error, we may also deduct insurance, shipping or other necessary fees that we paid to get the products to you.
Wrong Item Received
If you received a wrong item, we will send you the correct one, once we receive the wrong item back. Simply email us at [email protected] and we will provide a shipping label to send the wrong one back to us, Keep in mind the items you are returning must be in the same condition and all items (Product Boxes, Gifts sent, etc.) that came with the wrong products must be returned. We may refuse the return if the product is damaged or otherwise.
We want to once again reiterate that we use many products and may be able to repurchase products back from you (but are not obligated to). This may be the case where products do not qualify for returns. Simply email us at [email protected] to inquire.
Processing Returns - Payments
We will credit the same payment source, and the payee, when returns are finalized. If you paid by Check, we will send you a check. If you paid by a Credit or Debit Card, we will Credit the same source in the name of the customer who "actually" paid for the product. If you paid with a Store Credit, you will receive a store credit.
Thank you for S[h]opping by Not Just Stones
Quality and Elegance you can count on!